To submit a maintenance work order click the "LOG IN" this will directly take to your tenant portal where you can enter work orders.
If you have an afterhour emergency, please contact 844-692-7957.
Urban Village Development has compiled a list of problems that are considered to be emergencies.
DRAINS: If your drain is completely stopped up, this is an emergency. If the disposal side only is stopped up, please report it to the Urban Village office the next working day.
TOILETS: If your apartment only has one toilet, this is an emergency. If you have more than one toilet, please call the Urban Village office the next working day.
WATER LEAKS: If the leak is causing flooding, please call immediately. Always clean up as much water as possible to prevent damage to other apartments. The shut off valves are located under the sink and toilet.
NO POWER: If your entire apartment has no power, this is an emergency. You can call OPPD to see if there is an outage in your area. If your apartment has partial power, please check the breaker panel for a tripped circuit breaker
NO HEAT: Extreme conditions apply. Check your thermostat to make sure it is on. If there is still no heat please call the afterhours emergency number.
NO AIR CONDITIONING: Extreme conditions apply. Judgment is to be made by the service technician. Any air conditioner not working after dark will have to wait until the next day. Please shut the unit off entirely.
LOCKOUTS: If you are locked out of your building/apartment, you will have to call Key Masters at (402) 346-7108. There is a $55 charge in the day and $75 after hours.